Commonly, Information Technology (IT) service providers are reluctantly and unwillingly classified as “vendors”. IT “partners” rarely exist. The relationship developed between application organization, implementation and support is often viewed by service providers as an equal and collaborative effort. This misleading notion distracts companies from the truth that IT services are sales driven.
Both parties, the client and vendor, significantly benefit from terms and processes designed from the position of equally beneficial business. When designed correctly, the client and vendor often find themselves on the same beneficial side of the ledger.